Refund Policy
Want to return your purchase? No problem! All orders can be returned within 14 days of receipt.
If you wish to exchange a product, return the unwanted product to us and purchase the product you want. Once we receive the unwanted product in good condition, you will receive your money back.
Return policy
The product must be registered for return within 14 days of receipt. You then have 7 days to return the product.
The product must be returned in its original packaging.
The entire contents of the package must be returned.
The product must be returned in its original condition and must not be damaged or visibly used.
How can I return my order?
You can return your order quickly and easily by following these steps:
Within 30 days of receiving your order, send an email to infp@tailortun.store and request a return. Include the following information in your email:
Your order number (found in the confirmation email you received after placing your order).
The product(s) you wish to return.
Then fill out the return form you received from us. Print it out and attach it to your return request.
Return your order along with the return form. After the 30-day period has expired, you have an additional 14 days to return the product. The customer is responsible for the product until we receive the returned product. Please keep the proof of shipment in case we do not receive the goods.
Once we receive the returned product, we will process it within 7 days. If the return has been processed correctly, you will receive a confirmation email. The full purchase amount will then be refunded to your account within a few business days.
Frequently asked questions
How long is the return period?
The product must be registered for return within 30 days of receiving the order. You then have an additional 14 days to return the product.
What are the conditions for returning goods?
When returning a product, it is important to follow the return policy below. This way, you will get your money back and we can offer the product to someone else.
- Products must be returned in their original packaging.
- The entire contents of the package must be returned.
- The product must be returned in its original condition and must not be damaged or visibly used.
Is shipping free when returning a product?
The customer is responsible for the cost of returning the goods.
Can I also exchange my order?
If you wish to exchange the goods, please return the unwanted goods to us and purchase the desired product. Once we have received and processed the unwanted goods in good condition, you will receive your money back.
Where can I find my order number?
The order number you need to return the goods can be found in the confirmation email you received after placing your order.
How long will it take to get my money back?
Once we receive the returned product, we will begin processing your refund. Our goal is to process refunds within 7 days. Once the refund has been processed correctly, you will receive a confirmation email and the full purchase amount will be credited to your account within a few days.
I returned my order but haven't received my refund yet, what now?
Our goal is to process your refund within 7 days. Have you taken all the steps to return the goods, but have not received your money back within this period? If so, please email us at info@nordictrack.site. We will investigate what is happening.
Do you have any questions about this page? You can contact us by email at infp@tailortun.store or by clicking the button below. We look forward to hearing from you!